kriya website's Privacy Policy
Your personal information is very important to us. This document explains in detail how kriya website collects, stores, and keeps your information secure.
Table of Contents
01 Introduction and Scope
This privacy policy applies to all services and products on the kriya website platform. When you visit our website, create an account, make a deposit or withdrawal, or participate in games — you are considered to have accepted the terms described in this policy.
kriya website believes that protecting user privacy is a fundamental responsibility. We therefore collect only the information that is necessary and do not use it beyond the stated purposes. This policy operates in conjunction with our Terms and Conditions.
This document has been prepared in English for users in Bangladesh. In the event of any interpretive dispute, the decision of kriya website shall be considered final.
02 Scope of Data Collection
kriya website may collect the following types of information:
a) Registration and Identity Information
- Full name and date of birth
- Mobile number and email address
- Residential address (including city and district)
- National ID card or passport details (when identity verification is required)
b) Financial Transaction Information
- Transaction details processed via bKash, Nagad, Rocket, Upay, or bank transfer
- Deposit and withdrawal history
- Partial payment account details (full account numbers are not stored)
c) Activity and Device Information
- IP address and browser type
- Device operating system and screen resolution
- Site access times, gaming history, and session data
- Click-path and user behaviour statistics
d) Support-Related Information
When you contact us via live chat or email, a record of that conversation may be stored — for the purpose of improving service quality and verifying identity.
03 Purpose of Data Use
kriya website uses collected information only for specific and legitimate purposes. Those purposes are listed below:
- To complete account registration and identity verification
- To process deposits and withdrawals
- To manage bonuses and promotional offers
- To ensure account security and prevent fraud
- To provide 24/7 customer support
- For technical improvements and testing of the platform
- To meet legal obligations and resolve disputes
- To ensure responsible gaming
If you set any limits or request self-exclusion under our Responsible Gaming section, that information is also stored securely and used where applicable.
04 Data Storage and Security
kriya website uses industry-standard technology to keep your information secure. Our servers and databases are protected by SSL (Secure Socket Layer) encryption. Sensitive financial data is stored with additional layers of encryption.
Retention Period
All data is stored for as long as the account remains active. Even after an account is closed or becomes inactive, certain data may be retained for a defined period due to legal and financial record-keeping obligations. Data that is no longer needed is securely deleted.
Access Controls
Only authorised personnel among kriya website staff may access user data, and a record is kept of every access. Internal data protection policies are reviewed on a regular basis.
Response to Data Breaches
If a security incident is detected, kriya website will notify affected users as quickly as possible and take the necessary protective measures.
06 Cookies and Tracking Technology
The kriya website website uses cookies and similar tracking technologies. Cookies are small digital files stored in your browser that make the site easier to use.
Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember language preferences, display settings, and user-defined preferences.
- Analytics Cookies: To collect site usage statistics — for the purpose of improving the service.
- Security Cookies: To detect fraud and unusual activity.
Cookie Controls
You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working properly. kriya website does not use third-party advertising cookies.
07 User Rights
Every user registered on kriya website has the following rights:
Right to Access Data
You may request to view your personal information stored in your account at any time. This can usually be done directly from the profile section of your account.
Right to Correct Data
If any of your information is incomplete or incorrect, you have the right to have it corrected. This can be done through account settings or by contacting customer support.
Right to Delete Data
You may close your account and request that your personal data be deleted. However, certain data subject to legal obligations may need to be retained for a defined period.
Right to Object to Processing
You may object to the processing of your data for specific reasons. Such requests can be sent to our support team. Common questions about user rights can also be found in our FAQ section.
08 Protection of Minors' Data
kriya website is operated exclusively for individuals aged 21 and above. Opening an account or using the service by anyone under the age of 21 is strictly prohibited.
Age is verified at the time of registration, and a process exists to confirm age through a national ID. If a user is found to have created an account using false information, that account will be closed.
kriya website does not knowingly collect any personal information from individuals under the age of 21. If such information is found to have been collected, it will be securely deleted as soon as it is identified.
09 Changes to the Policy
kriya website may change or update this privacy policy from time to time. If there are significant changes, users will be notified via their registered email address or through the site.
Continued use of the site after a policy update will be taken as your agreement to the revised terms. You are therefore advised to review this page regularly.
To learn more about the general rules of the service, read our Terms and Conditions, which contain a detailed description of the relationship between users and the platform.
10 Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us directly:
Customer Support
- Live Chat: 24 hours, 7 days a week — in Bangla and English
- Email: [email protected]
To request deletion or correction of personal data, write "Data Protection Request" as the subject of your email and include your registered mobile number. kriya website will respond as quickly as possible.
For more information about our platform and services, visit our About Us page.
Have more questions?
Our support team is available 24/7 — start a live chat for assistance in Bangla.
Read FAQ Responsible Gaming Guide